CUSTOMER CARE
Elegant Rise take get pride in hearing from you
Have any questions or concerns?
We’re always ready to help!
Call us at
+44 734215 7309
or send us an email to:
RETURNS
You may return products within 14days of purchase if new or unused and when ever possible in it original packaging. If you want to cancel or return your order you must contact us within 14days after receiving the item. Please not certain items can not be returned (EXCEPTIONS TO THE RETURNS POLICY- see details below).
Exceptions to the Returns Policy
The following execptions apply to our returns policy. All pierced jewellary items and cosmetics and necklaces can not be returned or exchaged for hygiene reasons if unwrapped or unsealed unless faulty
Returns by post
Elegant Rise Ltd
38 Netley Close - Surrey - CR0 0QR
To return an item call ER on +44 734215 7309. The item should be sealed or secured and taken to post office. Ensure you obtain and keep your receipt until your account is credited.
Elegant Rise has the right to amend these terms and conditions. Your statutory rights are not affected
PRIVACY POLICY
Welcome to the Elegant Rise Ltd privacy notice.
Elegant Rise deeply respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you visit any of our stores and tells you about your privacy rights and
How the law protects you?
This privacy notice is provided in a layered format so you can click through to the specific areas set out.
Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
What type of information we collect?
We receive, collect and store any information you enter on our website or provide us in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect your information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why we collection such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
FAQ
Do you provide International delivery?
International delivery is available for orders over £100.
How do I return an item?
To return an item call ER on +44 734215 7309. The item should be sealed or secured and taken to post office. Ensure you obtain and keep your receipt until your account is credited.
What is your returns policy?
You may return products within 14days of purchase if new or unused and when ever possible in it original packaging. If you want to cancel or return your order you must contact us within 14days after receiving the item. Please note certain items cannot be returned.
Where is my order?
Your order will arrive within 5-7 days (Monday-Saturday)
after an order has been placed.
A tracking link is provided in your shipping confirmation email and becomes active within 24 hours.
Some orders may take a little longer to arrive than usual due to the extra covid 19 measures we’ve put in place to keep our employees and couriers safe.